Shipping Policy

Thank you for visiting and shopping at OHSAY USA Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time 

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. All delivery dates and times are not guaranteed by OHSAY USA and are estimates provided by the carrier.  

Shipment method	Estimated delivery time	Shipment cost
USPS 1st Class- 13oz or less	1-3 business days	Live Rates
USPS Priority	1-3 business days	Live Rates
UPS Ground	5 business days	Live Rates

UPS 3 Day Select	3 business days	Live Rates
UPS 2nd Day Air	2 business days	Live Rates
UPS Next Day Air Saver	12PM CST order deadline. End of day arrival.	Live Rates
UPS Next Day Air	12PM CST order deadline. Arrival by 12PM most places.	Live Rates

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you don't see the order tracking email check your Spam folder. 

Damages & Delays

OHSAY USA is not liable for any products damaged, lost during shipping, stolen or shipping delays. If you received your order damaged or have not received your shipment please contact the shipment carrier to file a claim.

USPS https://www.usps.com/help/claims.htm

UPS https://www.ups.com/us/en/help-center/claims-support.page

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.